FAQ
Frequently Asked Questions:
We take great strides to understand the colors, materials, and manufacturing process of our products and the importance of getting your order shipped to you in as short a time as possible.
Whether you are browsing our site or have already made a purchase, we are always willing to try to help you get the answers to the questions you may have.
The most commonly asked questions are covered in our popular questions below. If you have any specific questions please do not hesitate to contact us by completing the contact form.
Popular Questions
How can I track my order?
Once your order is successfully submitted, you will be given a tracking number.
How do I know that I have successfully placed an order?
Once you have placed an order, you will receive an order confirmation email and an invoice for the order. If the email is not in your inbox, check your junk folder. If your confirmation email is in your junk folder, you can white list our email address so that you make sure all future notifications arrive in your inbox.
How do I return an item for an exchange or refund?
If there is a manufacturers defect or you have been sent the wrong item, contact us within 48 hours of receiving the order and we will immediately start the refund/replacement process. See the shipping & return policy for full details on how to proceed. If you are unhappy with your order for any other reason, contact us within 7 days of receiving your order.
Please make sure to double check before completing your order, as we do not exchange/refund if you accidentally order the wrong item or provide us the wrong shipping address.
How do i redeem a discount coupon?
If you have a coupon code, you can enter the coupon code when you go through the checkout process, at which point your discount will be applied to your purchase. Coupon codes will not work while there is a site-wide sale going on. Unless otherwise stated, most coupons, codes, and sales have expiry dates.
Will my item look exactly like what is pictured on the website?
Due to different screen resolutions, the colors on your screen may not be an exact match to the actual product. However, we try our very best to make sure we represent our products on the website as accurately as possible.
From time to time products are updated and there may be small variations in small details of each product.
How do I cancel an order?
Your order can be cancelled or edited as long as it hasn’t been sent to the production team yet. If you would like to cancel or edit your order, please try to do it as soon as possible. As our products are only created by our production team once they receive your order, it is not possible to cancel or edit an order once it has gone to production. If you cancel an order in time, you will be given a refund.
Can we make customized designs for you?
Can we make customized designs for you? Maybe. It depends on a few variables, and would incur additional costs. Contact us with your custom design ideas and we’ll see if it’s possible.
How do I care for my blanket when it arrives?
When you receive your blanket, it will need to be washed before use for best results. The manufacturing and packaging process compresses our blankets, and a gentle wash will bring the sherpa blanket back to it’s softest, fluffiest fluffiness. Follow washing instructions on the tag.